Cancellation Policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract was concluded. To exercise your right of withdrawal, you must inform the provider by means of a clear statement (e.g. by email to hi@grafcet.io) of your decision to withdraw from this contract. Alternatively you can use the self-service form on this page, provided you have not activated the licence key yet.

Consequences of Withdrawal

If you withdraw from this contract, the provider shall reimburse all payments received from you without undue delay and no later than fourteen days from the day on which the provider received notification of your withdrawal from this contract. The same means of payment that you used for the original transaction will be used for the reimbursement. Your license key will be deactivated after the withdrawal.

Exclusion of the Right of Withdrawal for Digital Content

The right of withdrawal expires prematurely when you activate the license key, as this begins the delivery of digital content. By activating the license key, you expressly consent to the provider beginning the delivery of digital content and acknowledge that you lose your right of withdrawal through this consent (§ 356 para. 5 BGB, German Civil Code). The consent and the notice that the right of withdrawal lapses are additionally confirmed to you by confirmation email (durable medium under § 126b BGB).

Return your licence key

As long as you have not activated the licence key yet, you can trigger the refund right here. The amount is refunded by Lemon Squeezy to your original payment method.

Withdrawal Form (classic by email)

If you wish to withdraw from the contract in writing instead, please fill out this form and send it by email to hi@grafcet.io:

I hereby withdraw from the contract for the purchase of the following goods/services: grafcet.io PRO license Licence key: _______________ Ordered on: _______________ Received on: _______________ Name: _______________ Address: _______________ Date: _______________ Signature (only for paper notification): _______________

Contact

If you have any questions about the withdrawal, you can reach the provider at:

Email: hi@grafcet.io

Last updated: 11 May 2026